Please note - All products purchased in our DJK DAY 2026 SALE - Buy any get any free* (28th August - Sale Ends) are treated as a promotional pair. The lowest-priced eligible item will be considered the FREE item

If you wish to return the item you paid for and receive a FULL refund, the corresponding free item must also be returned. Both items must meet our standard returns conditions and be returned within our usual return period (14 days)

If you choose to return the free item, NO refund will be issued for that item, as no payment was made for it.

Where two items of different prices are purchased as part of the promotion, the lowest priced eligible item will be treated as the free item. If the paid item is returned without the free item, the value of the retained item will be deducted from the refund due.

Items purchased as part of the promotion may only be exchanged in accordance with our standard exchange policy. Any replacement must remain eligible for the promotion. If the replacement changes the promotional eligibility or value of the order, and additional payment or refund adjustment may be required.

We will accept any item, unworn and still tagged, back to us within 14 days. Your order postage amount will not be refunded. Please detail on the returns slip if you would like a refund/exchange/credit note. Any products returned after the returns period will not be accepted. Please note any products that have been worn/washed cannot be returned to us unless there is a manufacturers defect - this does not include the washing conditions of the garment. As all washing machines have different settings we do not accept liability for a product that has a washing defect, this item cannot be returned.

Please also note any FREE items received with the original item ordered must be returned upon receipt also. If this is not returned we can not accept the return of the original product.

Please return any unwanted item to our returns address - DJK International LTD, PO BOX 365, Newtownards, BT23 9GD. Please ensure the item is well packaged and can be received in a new condition. Any items returned to us in a worn, damaged condition will not be accepted and returned to sender.

Please note any FREE items received with the original item ordered must be returned upon receipt also. If this is not returned we can not accept the return of the original product.

You can follow the same return process as mentioned above on 'How do I return an item?'.

Once your return has been received by our store it can take up to 5 working days for the return to be processed. Once processed, a member of our returns team will be in touch with either confirmation of your refund or your credit note value.

If you have received an e-mail stating we have refunded you then it can take 3-5 business days to reach your account. If you have not received your refund by this time and you have received the confirmation e-mail, then please contact your payment provider.

Return postage is paid by the customer and will vary depending on which service you choose to send the item with. We recommend sending a tracked service as insurance for the customer, to ensure it reaches our company.

Yes, you can request an exchange. Please make it clear on invoice/piece of paper inside the parcel the item/colour/size you require and we will process that for you.

Yes, you can return items bought with a gift card for an exchange or refund back onto the gift card.

Please contact our customer support at – sales@davidjameskerr.com