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RETURNS

RETURNING YOUR PARCEL


STEP 1

We hope you’re delighted with your order. If not, you may return your order to us within 14 days of delivery signature. Please package your item(s) up securely along with your returns form inside of the parcel stating the reasoning behind your return.

Your return must include all original product packaging, tags and any other product accessories. The item(s) must also be in brand new condition and unworn.


FINAL SALE POLICY
Please note - All products stating "FINAL SALE" can be returned for an exchange or store credit. Unfortunately we do not offer refunds on "final sale" items. Items that are considered "final sale" will be stated on the product page and in the product description.

STEP 2

Label the package.

On your returns form you should be able to see our returns address. Please send your order to this address.

DJK INTERNATIONAL
443-445 Newtownards Road
Belfast
BT4 1AQ

STEP 3

Complete the return. Please make sure you seal the package securely and please send your products under a service that is able to be tracked through the full returns journey. This ensures we are able to locate the parcel if there are any issues. If your items don’t make it back to us, you’ll need to open a dispute with the carrier.

RETURNS ADDRESS AND INFORMATION


RETURN ADDRESS


DJK INTERNATIONAL
443-445 Newtownards Road
Belfast
BT4 1AQ

RETURN POLICY

We hope you’re delighted with your order. If not, you may return your order to us within 14 days of delivery signature - subject to the conditions below. Please note your returns must be delivered to us within this time, returns received beyond these periods will not be accepted and returned back to you (or in the case of faulty items - see below).

CONDITION AND DAMAGE

Items must be in brand new condition and show no signs of wear with all original packaging, garment tags and labels still attached. Original shoe boxes and other containers that products are sold in are considered part of the product and must also be returned in undamaged and unused condition. Items returned without their branded packaging will not be accepted.

We do not accept items that have been damaged by wear and tear, altered or washed incorrectly (for information on washing instructions please refer to the wash label inside the garment before washing). When trying items on the item should not come into contact with perfumes, sprays, creams or other chemicals, and be sure to try shoes on a soft clean surface (carpeted surfaces are recommended).

Please note that face masks and underwear are non-returnable for reasons of health and safety.

Please ensure all items are also at a safe distance from pet hairs.

FINAL SALE POLICY

Please note - All products stating "FINAL SALE" can be returned for an exchange or store credit. Unfortunately we do not offer refunds on "final sale" items. 

Returns Policy last updated 20.01.21

REFUND AND EXCHANGE INFORMATION

The returns department ensure all returns are inspected thoroughly. Staff will decide upon inspecting the item if it is deemed resalable and will pass the information on to our customer services team who will further assist you with your return.

DJK aims to process all returns within 5-10 working days of receiving the item(s).

You will be notified by email once your item has been Exchanged / Refunded or Credit note provided. Refunds can take up to 5 working days to show on your account balance dependant on your banking provider.

Exchange items will be subject to availability upon return of the unwanted item. Exchange items cannot be held over for your purchase. In this instance we would ask that you request a refund and purchase the item you would like to receive whilst the return process is ongoing.

Exchange emails will be sent once the exchanged item is on its way to you. The tracking number for this will be provided in the email also. If a credit note is required, it will be sent through an email with an online code to use during your next visit to our website

CONTACT US

For all general enquiries please fill out the contact box below. We aim to respond to all enquiries within 48 hours.

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