RETURNING YOUR PARCEL
Your return must include all original product packaging, tags and any other product accessories. The item(s) must also be in brand new condition and unworn.
FINAL SALE POLICY
Please note - All products stating "FINAL SALE" can be returned for an exchange or store credit. Unfortunately we do not offer refunds on "final sale" items. Items that are considered "final sale" will be stated on the product page and in the product description.
On your returns form you should be able to see our returns address. Please send your order to this address.
443-445 Newtownards Road
RETURNS ADDRESS AND INFORMATION
443-445 Newtownards Road
CONDITION AND DAMAGE
Items must be in brand new condition and show no signs of wear with all original packaging, garment tags and labels still attached. Original shoe boxes and other containers that products are sold in are considered part of the product and must also be returned in undamaged and unused condition. Items returned without their branded packaging will not be accepted.
We do not accept items that have been damaged by wear and tear, altered or washed incorrectly (for information on washing instructions please refer to the wash label inside the garment before washing). When trying items on the item should not come into contact with perfumes, sprays, creams or other chemicals, and be sure to try shoes on a soft clean surface (carpeted surfaces are recommended).
Please note that face masks and underwear are non-returnable for reasons of health and safety.
Please ensure all items are also at a safe distance from pet hairs.
Please note - All products purchased at a sale price can be returned for an exchange or store credit. Unfortunately we do not offer refunds on sale items.
Returns Policy last updated 20.01.21
REFUND AND EXCHANGE INFORMATION
DJK aims to process all returns within 5-10 working days of receiving the item(s).
You will be notified by email once your item has been Exchanged / Refunded or Credit note provided. Refunds can take up to 5 working days to show on your account balance dependant on your banking provider.
Exchange emails will be sent once the exchanged item is on its way to you. The tracking number for this will be provided in the email also. If a credit note is required, it will be sent through an email with an online code to use during your next visit to our website
For all general enquiries please fill out the contact box below. We aim to respond to all enquiries within 48 hours.