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HOW TO SHOP & PLACE AN ORDER.


Do I need an account to place an order?

You don’t need an account with us to place an order for any items you wish to purchase, You can checkout just as a guest. However, We would advise to create an account with us so you can stay up to date with new stock arrivals, sales information and more.

 Do I receive updates on my order?

You will receive information on a step by step basis. All the way from initially placing the order to receiving it at your address.

 How do I place an order?

The checkout process is very simple, You add the items you wish for into your basket and then there is a one page checkout process.

 Can I place a phone order?

Yes, We do accept phone orders. All phone orders will be processed through Paypal, We simply would need the card payment details whilst processing the order over the phone.

 Can I cancel my order?

You are able to cancel your order all the way up to the point where the items are dispatched, If you wish to cancel the order after this point take a look at our returns information to find out what to do.

 PRICING AND PAYMENT.


We always strive to have the best and most competitive prices on the market, Using a price checker we are willing to adjust the payment to be the cheapest. This doesn’t apply on sale periods though.

 What currencies can I pay in?

The currency that you shop with is determined by your shipping destination and will be displayed at checkout before completing your purchase. If your local currency is unavailable, your order will be charged in GBP for a competitive exchange rate.

 When will my card be charged?

As soon as you have placed your order and have gone through the checkout process your card will be charged. This may take a little longer to show up on your statement dependant on which supplier you bank with.

 What payment methods do you accept?

We accept a big variation of payment methods. You can pay through Paypal, All credit card servers and Debit servers too.

 Will my personal details be secure?

All of your personal information is 100% secure (ssl certificate) 

PRODUCT AVAILABILITY AND AUTHENTICITY.


Will you be restocking a product that is sold out in my size?

A lot of the time because of the small quantities of items and the turnaround on products it can be difficult to restock items in the exact same size. If you have requested a different size and we no longer have it we can arrange to exchange for a similar product or offer a full refund. We’d advise on keeping up to date with all our social media accounts as sometimes we can get restocks in certain products.

 Can I reserve an item?

To be able to reserve an item we would ask for at least a 10% deposit on the item with arranged payments to pay the rest of the item off.

 Are all your items authentic?

We can guarantee that all items sold at David James Kerr are 100% authenticated.

 Do you offer a click and collect service?

We’re pleased to announce that we do now offer a click and collect service. This would be a collection from our flagship store in East Belfast, Simply place the order with the click and collect option or place the order through the phone to ensure you can get your desired item.

 SHIPPING, TAXES AND DUTIES.


How much does shipping cost?

For UK customers we offer a premium shipping service only. This is a flat rate cost of £6.95 which offers you Next Day Delivery guaranteed before 1PM. This can be subject to order times. We also offer a free shipping service worldwide which is applied when spending over £99, In the EU €149 and for the rest of the world it's $199. 

Do you offer Next Day Delivery?

Yes, Here at David James Kerr our chosen use of postage is Royal Mail Special Delivery. This means that any item ordered before 3PM will be dispatched and delivered by 1PM the following day. (UK ONLY)

 When will I recieve my Item?

As we offer a special delivery service you should expect your item to be with you on the next working day after placing your order. This is dependant on your time of order. Any order placed after 3PM will be sent out the following day.

 Can I track my order?

Yes, We will supply you with all the relevant tracking information as soon as your product has been dispatched from us. You will receieve this information via email. You can then run the tracking information through Royal Mail Track & Trace using the code given to you. This will give you step by step information on your delivery. 

 Will I need to pay tax & duties?

dependant on customers country custom charges etc

 Is delivery times different during sale periods?

During the busiest periods, You should expect to receive your item within 5-7 working days. This is because of the sheer amount of orders that come through the doors during that time. It can also be dependant on postal working hours during busy festive periods. We aim to get all items sent out on the next working day from order. 

RETURNS AND REFUNDS.


What is your return policy?

You hve up to 28 days from the reveiving the item to ask for refund/exchange or credit note. 

 How do I Package my return?

We would advise on packaging your return in a similar fashion to how it was received. We also have a returns sheet that you are required to fill out when sending the item back. We would also advise on choosing a postal method that has a tracking number so you can make sure the item has made it’s way back to us safely.

 When will I receive a refund?

If you have paid using a paypal account you should expect the refund to be back in your account straight away once processed. With all card payments you should expect the refund to go back into your account within 24-72 hours from processing. This cant be dependant on your particular card server.   

SALE EVENT INFORMATION.


Is my item guaranteed?

During sale periods your item is only 100% guaranteed when you recieve confirmation of postage of your item, This will mean that your purchase has been successful. If you recieve any other information from us this may mean your order has been unsuccessful due to the item being sold out in store or in a matter of milliseconds online. 

 What if my order is sold out?

If your order is sold out, We will be in contact with you via phone or email as soon as possible to negotiate a suitable exchange or to issue you with a full refund. 

 When will I receive a refund?

If you have paid using a paypal account you should expect the refund to be back in your account straight away once processed. With all card payments you should expect the refund to go back into your account within 24-72 hours from processing. This cant be dependant on your particular card server. 

*DURING SALE TIMES THIS CAN BE SLIGHTLY LONGER DUE TO LARGE VOLUMES OF ORDERS* 

How long will it take for me to recieve my item?

We usually offer Next Day Delivery but due to an increased spike in orders around sale times you should expect to recieve your items within 5-7 days from ordering. 

If I've placed seperate orders at seperate times can postage be combined into one?

Due to an increased amount of stock going out we cannot combine postage for seperate orders. Whatever has been ordered on each single payment will be sent out under that invoice.

How long will it take for my return to be proccessed?

With the sale periods being our busiest during the year we will have a large influx of orders going out and returns being given back to us. This means it will take slightly longer than usual to hear any information regarding your return. You should expect for your return to be proccessed within 5-7 days. 

 DURING SALE PERIODS A VERY SMALL AMOUNT OF ORDERS WILL NOT BE SUCCESSFUL. AS DAVID JAMES KERR RUNS AS AN IN STORE AND ONLINE BUSINESS UNDER ONE ROOF SOME ITEMS CAN BE SOLD IN STORE ONLY A MINUTE OR SO BEFORE YOUR ONLINE ORDER HAS BEEN COMPLETED. IN THE VERY UNLIKELY EVENT OF THIS HAPPENING WE WILL BE IN TOUCH TO OFFER AN EXCHANGE FOR A SUITABLE ITEM OR ISSUE A FULL REFUND.