Delivery


“USP”
Shipping Country Delivery Time Shipping Cost
Northern Ireland Next Working Day £6.95 (FREE on orders over £99)
UK Mainland Next Working Day £6.95 (FREE on orders over £99)
Republic of Ireland 1-2 Working Days £9.95 (FREE on orders over £149)
Europe 3-5 Working Days £9.95 (FREE on orders over £149)
International 8-10 working days £14.95 (FREE on orders over £199)

TRACKING YOUR ORDER

All orders contain a tracking number, this will be emailed to you once your order has shipped. Tracking information is also available within your account. If you have any shipping concerns please email us at sales@davidjameskerr.com for assistance.

DELIVERY OF YOUR SHIPMENT

There will be a minimum of one delivery attempt made.
In the event no one is available to receive the parcel one of three things will happen to the package:
- Card is left and the parcel is left with a neighbour
- Card is left and the parcel is left with local collection point or Post Office
- No card is left you can track your package here & contact us for further assistance

ACCURATE ADDRESS INFORMATION

Our shipping methods are only as accurate as the information that we are given. Please verify all of your shipping and billing information when placing your order. Our system is capable of retaining multiple addresses; although it will always select the default address for both shipping and billing. You will have the option of entering a new address or selecting one that has been previously entered during the checkout process. It is your responsibility to verify that all addresses are complete and accurate. Please make sure to include your House, flat, apartment, suite, unit or room number to ensure proper and timely delivery of your order. All orders will be shipped to the address listed on the confirmation page of the order.

ITEMS NOT RECEIVED

Items are considered lost when a Royal Mail investigation has deemed that they no longer have it.
An item is classified as lost by Royal Mail when it is missing for:
15 working days in the UK
30 working days for delivery to Europe
35 working days for the rest of the world.
Please allow for these timescales to pass then we can investigate further.
During very busy sale periods we may incur delays and we will keep you informed.

CONTACT US

If you have any queries please don't hesitate to contact our team by emailing sales@davidjameskerr.com or telephone us on +4402895083362. Calls operating 9am - 5.30pm GMT Monday to Friday.