Thank you everyone for your continued custom this year, It’s been a great one. We just wanted to outline a few questions that you might need answered during this Christmas period. Hopefully one of these will help you, If none of them apply please contact us using email@example.com. Merry Christmas and have a prosperous New Year from team DJK!
Where is my order?
Our staff are working tirelessly to package your order and get it sent out to you as quick as possible. With only a small team we’re expecting for it to be incredibly busy. As soon as your order has been physically picked and packed you should expect to be updated with tracking information.
How long will it take to be delivered to me?
Please allow for an extra 5-7 working days from purchase for your items to reach you. As you can imagine the Christmas period is incredibly busy, Along with local post offices and royal mail having slightly different postage schedules during this time.
I haven’t received confirmation of my order?
If you haven’t received any confirmation of your order please follow these few steps before getting on contact. Is the email in your junk/spam folder? Is the email you’ve entered spelt correctly and has all the right details, If you’ve checked out with paypal your confirmation will come directly from paypal and not ourselves. If all of the above don’t apply please email us at firstname.lastname@example.org with your order Surname and the items you’ve purchased.
Why have I paid full price for my item during the sale?
Unfortunately with the possibility of a huge amount of traffic visiting the website all at the same time It may crash. In the event this happens the prices sometimes will not adjust straight away when the site goes live again. If this has happened please email us at email@example.com with your order number and surname and we will give you the correct partial refund so you have paid the sale price for the item. Please expect for your refund to go back onto the payment card within 72 hours of it being processed.
Potentially your order/part order might be out of stock?
As you may know we also run the Boxing Day sale in store as well as online. As we can’t split the stock between both online and in store there may be a very small chance that your items have already been purchased as we’ve gone to pick it out from the store. In the circumstance that this happens we can either offer you a full refund or can find a suitable exchange for your product. This also applies for part orders that may be out stock too. This will be confirmed with you if we contact you offering either option. If you just receive tracking information this will mean that your order has been completely successful.
How do I get in contact with you regarding my order or In general?
During sale periods we have to switch the shop phone off because we do not facilitate phone orders. It would take an enormous amount of time up answering multiple calls and with the actual store being incredibly hectic It would mean it cannot be looked after properly. We also won’t physically have the manpower to reply to every single person of our social media platforms. If you have any queries at all our only point of contact will be: firstname.lastname@example.org. We will try our hardest to reply to all queries as quick as is humanly possible. Thank you for your patience in advance.